Product detail

Built for teams that need answers they can trust

Every assistant is grounded in your own documentation, so replies stay accurate as your product changes.

Source-backed by default: every answer can cite the document it came from, so your team can verify a reply in one click.

Answers grounded in your content

Upload PDFs, connect help centre URLs, or paste Q&A pairs. NeuralDesk chunks and indexes that material so each reply is drawn from what your team has actually published, not from general web knowledge.

Confidence scoring and handoff

When an assistant is unsure, it says so. Low-confidence replies are flagged for review and can hand the conversation to a human, so customers never receive a confident-sounding guess.

Knowledge gaps become a roadmap

Questions your sources cannot answer are collected automatically. That list tells your team exactly which documentation to write next, turning support volume into a prioritised content backlog.

Capabilities

Enterprise-grade support automation with complete command.

Verifiable responses from your content, intelligent routing to agents, accuracy monitoring, safety guidelines, and visibility into knowledge gaps all within a unified platform.

Answers grounded in your sources

Every answer provided references the specific document, section, or knowledge base article that supports it.

What's your refund policy?
We offer a complete refund within 30 days, accompanied by supporting documentation.

Referenced materials

Billing policy.pdf 96%
Refunds FAQ 89%

Intelligent handoff

Transfer conversations to your team with full context when AI should disengage.

Content freshness verification

Identify which responses require refreshed or current source materials.

Personality and boundaries

Set your bot's voice, establish limits on sensitive subjects, and adjust response certainty levels.

Coverage insights

Discover gaps in your documentation by analyzing questions customers can't find answers for.

How it works

From docs to answers in three moves.

Simple enough for support. Structured enough for product, ops, and engineering.

1

Upload

Drop in PDFs, URLs, Notion pages, and help docs.

2

Train

NeuralDesk maps topics, gaps, citations, and freshness.

3

Deploy

Launch on your site, app, Slack, or support desk.

Customers

Support teams feel the lift fast.

We cut repetitive tickets in half without adding another workflow.
MH Maya, Head of Support
The citation layer made our product team trust the answers immediately.
JO Jon, Product Ops
Onboarding new agents is dramatically easier now.
PC Priya, CX Lead
Our docs finally became a living support system.
AF Alex, Founder
Customers get accurate answers before our team wakes up.
NS Nora, Success Lead
Setup was fast, but the knowledge gap reports were the surprise win.
SO Sam, Ops Manager

No credit card required

Ready to give every customer a faster answer?

Launch a trained assistant, review the gaps, and keep support moving without adding another queue.

Create your assistant View docs
Setup in minutesCited answersHuman handoff

Ready agent

Support Copilot

  • Trained on 1,248 source documents
  • Answer quality: 98%
  • Live on web, Slack, and help desk